1. Who we are
SphereHub ("we", "us") provides an online service for running a nursery or kindergarten: enrolments, attendance, daily reports, invoices, payments, messages to parents and mobile apps for parents and teachers (the "Service"). These terms are an agreement between us and the nursery that signs up ("you"). They also apply to the staff you give access to.
2. The Service
What you can use depends on your plan. We may improve, change or retire features, and we will tell you in advance when a change would remove something you rely on.
3. Accounts and security
You are responsible for your staff accounts and for what is done with them. Keep passwords and passkeys private, switch on two-step sign-in, and remove access when someone leaves. Tell us at once if you think an account was misused. We may limit access to protect the Service or other nurseries.
4. Your data
The information you put into the Service (about children, parents, staff and your business) stays yours. You decide what to store and why. You confirm that you have the right to use it, including any consent you need from parents, for example for photos. We process it only to provide the Service to you and as set out in our Privacy Policy. You can export your data at any time from Settings > Export my data.
5. Acceptable use
Do not use the Service to break the law, to send spam, to store content that harms children, to try to reach another nursery's data, or to disturb the Service. We may suspend an account that does.
6. Plans, fees and payment
Your plan, its price and its billing period are shown in the console and on your invoices. Invoices are issued by the SphereHub company that serves your country, and can be paid by card or as agreed with us. Prices exclude taxes unless an invoice says otherwise. If an invoice stays unpaid we may suspend the account after notice.
7. Payments from parents
When parents pay you through the Service, the payment goes to the payment account you connect (for example your own Stripe account). We are not a party to the agreement between you and the parents and we do not hold their money.
8. Availability and support
We work to keep the Service available and secure, and we sometimes need to carry out maintenance. We give support by email at support@next.spherehub.co.
9. Ending the agreement
You can stop using the Service at any time. We may end or suspend it for serious or repeated breaches of these terms. When a nursery is deleted its data is removed after a short grace period during which it can be restored. Export what you need before you leave.
10. Responsibility
The Service is provided with reasonable care and skill. To the extent the law allows, we are not responsible for indirect or consequential loss, and our total responsibility for any claim is limited to the fees you paid us in the twelve months before it. Nothing in these terms limits responsibility that the law does not allow us to limit.
11. Changes to these terms
We may update these terms. We will tell you about important changes before they apply. Using the Service after a change means you accept it.
12. Contact
SphereHub, support@next.spherehub.co, next.spherehub.co